Refund policy

Last updated: October 3, 2026

At Olvella, we want you to feel confident with every purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received. It should also include its original packaging and any accessories included with the product.

To start a return, contact us at support@olvella.com with your order number and reason for the return. Please do not send your order back without contacting us first.

Once your return is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.

Original shipping charges, if applicable, are generally non-refundable unless the order arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at support@olvella.com and include your order number and clear photos of the issue.

We will review the situation and work with you to provide an appropriate resolution.

Exchanges

If you would like a different color, style, or product, please contact our support team. Availability of exchanges depends on current inventory.

Order Cancellations

We begin processing orders quickly. If you need to cancel or modify your order, contact us as soon as possible. Once an order has entered fulfillment or shipped, we may not be able to cancel it.

For any return or refund questions, contact:

Email: support@olvella.com