Shipping policy

At Olvella, we work to process and deliver your order as quickly and reliably as possible.

Order Processing

Orders are generally processed within 1–3 business days.

Processing times may be slightly longer during holidays, sales events, new product launches, or periods of unusually high demand.

You will receive an order confirmation after your purchase and, where available, a shipping confirmation containing tracking information once your order has been dispatched.

Estimated Delivery

Typical delivery after shipment is approximately:

5–10 business days

Delivery times are estimates rather than guaranteed delivery dates.

International deliveries, customs processing, remote locations, carrier delays, weather, or other circumstances outside our control may require additional time.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error after ordering, contact us immediately at [support@olvella.com]. We cannot guarantee address changes once fulfillment has started.

Olvella is not responsible for delays or failed deliveries caused by an incorrect address supplied by the customer.

Tracking

When tracking is available, tracking details will be sent to the email address used when placing the order.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Lost or Delayed Packages

If your tracking has not updated for an extended period or your package appears to be lost, contact us at support@olvella.com with your order number.

We will review the issue and help determine the appropriate next steps.

Duties and Taxes

International orders may be subject to customs duties, taxes, or import fees depending on the destination country.

Unless otherwise stated during checkout, customers may be responsible for charges imposed by local customs authorities.

For shipping questions:

Email: support@olvella.com